Troubleshooting Call Log Syncing Issues

3sigma CRM automatically tracks your calling activities, displaying them in the Lead Timeline Activities and Dashboard. This feature relies on reading your device's call logs. If your call logs are not syncing, follow these steps to troubleshoot and resolve the issue.

This feature is only available on Android phones

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1. Verify Read Call Logs Permission

The app requires Read Call Logs permission to access and sync your call logs.

Check and Enable Permissions:

• For Android Devices:

  1. Open your device’s Settings.

  2. Navigate to Apps > 3sigma CRM > Permissions.

  3. Ensure Read Call Logs permission is granted.

To verify synced call logs:

1. Open the Leads section in 3sigma CRM.

2. Tap the + button.

3. Select Add from Call Logs.

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2. Understand Call Log Syncing Behavior

• Periodic Sync: Call logs are automatically synced every 15 minutes. You may need to wait for the next sync cycle if a call doesn’t appear immediately.

• SIM Independence: It doesn’t matter which SIM card is used to make calls—if it is recorded in the call log, the activity will be created automatically.

• Lead Calls vs. Other Calls:

  • Calls made to lead numbers are logged as activities in the Lead Timeline and counted in reports.

  • Other calls are only displayed in the Call Logs section for reference and are not logged as activities.

• Privacy Settings: By default, call logs are private and only visible to you.

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3. Common Issues and Solutions

Call Logs Not Showing in 3sigma CRM

• Ensure Read Call Logs permission is enabled.

• Confirm the app has been restarted to refresh the data.

• Wait for the 15-minute sync cycle.

Permission Errors

• Revisit your device’s settings and grant the required permissions.

Call Activities Missing in Lead Timeline

• Ensure the call was made to a lead’s number. Only calls to lead numbers are logged as activities.

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By following these steps, you should be able to troubleshoot and resolve call log syncing issues in 3sigma CRM. If the issue persists, contact the 3sigma CRM support team for additional assistance.