# Calls management

## 📞 Call Management in 3sigma CRM

Manage all your calls like a pro—track, record, analyze, and convert leads with ease. The 3sigma app gives you powerful tools to stay organized and close more deals.

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### 1. 📋 Complete Call Logs

See your full call history, automatically organized with:

* Names and numbers synced from your phonebook or CRM
* Caller ID to identify incoming and outgoing calls—even unknown ones
* Quick access to past interactions

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### 2. 🆕 Add Leads Instantly from Anywhere

Just finished a call? Add the number as a new lead directly:

* From your call log
* After an incoming or outgoing call
* From **any screen** with our quick-add option\
  No lead slips through the cracks.

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### 3. 🔄 Manage & Follow Up with Ease

From your call logs, you can:

* Call or WhatsApp leads in a tap
* Add notes or tags
* Schedule follow-ups immediately

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### 4. 🎙️ Call Recordings (Beta)

Track conversations accurately with automatic call recordings (Android only).

* Recordings are synced from your phone (if permissions are granted)
* View the last sync time and playback from the lead’s profile
* Please note: It may take 2–3 days for recordings to appear

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### 5. 📊 Telecaller Performance Reports

Track team and individual productivity with:

* Total calls made
* Answered calls
* Average talk time\
  Make data-driven decisions to improve your sales performance.

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### 6. 🛠️ Automatic Activity Logging

No need to enter anything manually. All call activities are:

* Logged automatically in each lead’s timeline
* Linked with the caller info for future reference
* Synced across your team in real time

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### 7. 🚀 Auto-Dialer for Back-to-Back Calls

Boost productivity with our built-in Auto-Dialer:

* Call multiple leads without delays
* See lead info during the call for context
* Save time, stay focused, and close faster

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### 🔒 Your Privacy Matters

* Only you can view your personal call logs
* No personal data is exposed to your team
* Call entries are auto-logged, but your privacy is always respected

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### ⚠️ Important Notes

* **Permissions Required:** Enable call log, contact, and storage permissions for full functionality
* **Call Recording Sync:** May take 2–3 days to appear—feature is in beta
* **Duplicate Leads:** Each version will reflect accurate call history
* **Caller ID:** Works on both incoming and outgoing calls to help identify unknown numbers

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Let 3sigma handle your calls, logs, follow-ups, and recordings—so you can focus on closing deals, not managing data.

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#### Important Notes

* **Permissions Required**: To use the call log feature, ensure that you grant the app the necessary permissions to read call logs. Without this permission, the feature will not function properly.
* **Sync Time**: Please be patient as it may take some time to sync call logs. We're continuously working to improve synchronization speed.
* **Privacy**: All call logs are private and only visible to you, ensuring easy management and confidentiality. Only call entries are automatically logged, minimizing errors and missed entries.
* **Duplicate Leads**: Be aware that duplicate leads will have call entries created in them, maintaining a clear record of interactions.