# Calls management ## 📞 Call Management in 3sigma CRM Manage all your calls like a pro—track, record, analyze, and convert leads with ease. The 3sigma app gives you powerful tools to stay organized and close more deals. *** ### 1. 📋 Complete Call Logs See your full call history, automatically organized with: * Names and numbers synced from your phonebook or CRM * Caller ID to identify incoming and outgoing calls—even unknown ones * Quick access to past interactions *** ### 2. 🆕 Add Leads Instantly from Anywhere Just finished a call? Add the number as a new lead directly: * From your call log * After an incoming or outgoing call * From **any screen** with our quick-add option\ No lead slips through the cracks. *** ### 3. 🔄 Manage & Follow Up with Ease From your call logs, you can: * Call or WhatsApp leads in a tap * Add notes or tags * Schedule follow-ups immediately *** ### 4. 🎙️ Call Recordings (Beta) Track conversations accurately with automatic call recordings (Android only). * Recordings are synced from your phone (if permissions are granted) * View the last sync time and playback from the lead’s profile * Please note: It may take 2–3 days for recordings to appear *** ### 5. 📊 Telecaller Performance Reports Track team and individual productivity with: * Total calls made * Answered calls * Average talk time\ Make data-driven decisions to improve your sales performance. *** ### 6. 🛠️ Automatic Activity Logging No need to enter anything manually. All call activities are: * Logged automatically in each lead’s timeline * Linked with the caller info for future reference * Synced across your team in real time *** ### 7. 🚀 Auto-Dialer for Back-to-Back Calls Boost productivity with our built-in Auto-Dialer: * Call multiple leads without delays * See lead info during the call for context * Save time, stay focused, and close faster *** ### 🔒 Your Privacy Matters * Only you can view your personal call logs * No personal data is exposed to your team * Call entries are auto-logged, but your privacy is always respected *** ### ⚠️ Important Notes * **Permissions Required:** Enable call log, contact, and storage permissions for full functionality * **Call Recording Sync:** May take 2–3 days to appear—feature is in beta * **Duplicate Leads:** Each version will reflect accurate call history * **Caller ID:** Works on both incoming and outgoing calls to help identify unknown numbers *** Let 3sigma handle your calls, logs, follow-ups, and recordings—so you can focus on closing deals, not managing data. {% embed url="" fullWidth="true" %} #### Important Notes * **Permissions Required**: To use the call log feature, ensure that you grant the app the necessary permissions to read call logs. Without this permission, the feature will not function properly. * **Sync Time**: Please be patient as it may take some time to sync call logs. We're continuously working to improve synchronization speed. * **Privacy**: All call logs are private and only visible to you, ensuring easy management and confidentiality. Only call entries are automatically logged, minimizing errors and missed entries. * **Duplicate Leads**: Be aware that duplicate leads will have call entries created in them, maintaining a clear record of interactions. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.3sigmacrm.com/welcome/calls-management.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.